Last Updated: October 2026
1.1 Applicability. These Terms and Conditions ("Terms") apply to all bookings made with Competitive Cleaning Services ("Provider").
1.2 Acceptance. By making a booking, the client confirms they have read, understood, and agree to be bound by these Terms.
1.3 Availability of Terms. The current version is available at our official website and may be updated from time to time.
1.4 Questions. Clients are encouraged to contact Competitive Cleaning Services with questions before confirming a booking.
2.1 General Scope. Competitive Cleaning Services provides regular and one-off residential and commercial cleaning services. Services cover general maintenance cleaning of indoor areas and surfaces accessible from floor level.
2.2 Service Details. A detailed list of inclusions for each service can be found on our website.
2.3 Exclusions. High-access/ladder work, external areas, and removal of hazardous waste or hoarding situations are strictly excluded.
2.4 Service Limitations. Cleaners may decline tasks outside the agreed scope even if requested on the day.
3.1 Booking Channels. Bookings may be made via website form, email, SMS, phone call, or social media DM. Phone or SMS is recommended for urgent responses.
3.2 Information Required. To confirm a booking, clients must provide: full name, contact number and email, property address, parking and access instructions, service type/frequency, and special requests.
3.3 Confirmation. A booking is only confirmed once Competitive Cleaning Services issues written confirmation (email, SMS, or DM).
3.4 Client Obligations. Clients must provide accurate information, ensure safe access, secure pets/children, provide utilities (power, water, lighting), and advise of delicate surfaces.
3.5 Changes by Client. Any modifications must be communicated to our office in writing at least 24 hours in advance.
4.1 Service Hours. Operating hours are Monday–Friday, 8:00am–5:00pm. Weekend or after-hours bookings require prior agreement.
4.2 Arrival Windows. Cleaners operate within a typical one-hour arrival window. Clients will be notified promptly in case of unforeseen delays.
4.3 Client Access. Clients must ensure access at the scheduled time either by being present, using a secure lockbox, or providing concierge instructions.
4.4 Parking. Clients are responsible for suitable free parking close to the property. Paid parking costs will be added to the invoice.
4.5 Waiting Fees & No-Shows. A 15-minute grace period applies for access delays. Unaccessible appointments are treated as no-shows with a minimum 2-hour charge.
5.1 Quoted Prices. Quotes are estimates based on property size and provided information, assuming reasonable conditions.
5.2 Minimum Cleaning Times. A minimum call-out of 2 hours applies to all bookings.
5.3 Variations Due to Condition. Properties requiring extra work due to heavy pet hair or clutter may require additional time and prior approval.
5.4 Fixed-Time Bookings. We complete as much as possible within requested time limits while charging for the full booked duration.
5.5 Additional Services. Requests outside the agreed scope must be pre-approved by our office.
6.1 Payment Methods. Payment is due within 7 days via bank transfer, direct debit, or credit card (surcharge applies). No cash payments.
6.2 Invoice Issuance. Invoices are sent via email after each service or according to agreed commercial billing cycles.
6.3 Late Payment. Overdue accounts incur reminder notices, a $15 fixed admin late fee, and potential service pauses or debt collection referral.
7.1 Notice Period. Clients must provide at least 24 hours’ notice to cancel or reschedule.
7.2 Late Cancellations. Less than 24 hours’ notice incurs a $15 late fee, plus a $50 call-out fee if travel has commenced.
7.3 No-Show Policy. Inaccessible properties at scheduled times result in a minimum 2-hour call-out charge.
8.1 Service Commitment. We strive for top-quality results on every clean.
8.2 Satisfaction Guarantee. Re-cleans are provided at no extra cost if reported within 24 hours with photo evidence, subject to policy conditions.
8.3 Feedback Process. Feedback and photos should be sent via email or SMS for prompt review and action.
9.1 Safe Environment. Clients must provide safe working conditions with working utilities and secure entry.
9.2 Unsuitable Conditions. We reserve the right to stop work immediately if hazardous conditions, biohazards, or aggressive animals are present.
9.3 Right to End Service. Unsafe conditions result in immediate termination of the session while still charging the minimum 2-hour rate.
10.1 Pets. Pets must be secured. We do not clean pet waste, litter boxes, or cages.
10.2 Children. Children must be supervised and kept away from active cleaning areas.
10.3 Conduct. Mutual respect is mandatory; abusive behavior results in immediate service termination.
11.1 Accidental Damage. Incidents are reported immediately to management and the client.
11.2 Client Notification. Claims must be submitted in writing with photos within 24 hours.
11.3 Liability Cap. Where accepted, liability is limited to repair costs or fair replacement value, excluding indirect losses.
12.1 Cleaning Materials. Sanitised cloths and mop pads are used per property to maintain high hygiene standards.
12.2 Health & Safety. Clients must notify us if any occupant is unwell or contagious.
13.1 Professional Conduct. All staff are trained, police-checked, and insured.
13.2 Non-Solicitation. Clients agree not to directly employ or engage Competitive Cleaning Services staff during service and for 12 months post-engagement.
13.3 Direct Communication. All scheduling and changes must be managed through our office, not directly with cleaners.
14.1 Photography. Photos may be taken for internal records or training and are never shared publicly without consent.
14.2 Privacy. Client details are handled in strict compliance with Australian Privacy Principles (APPs).
15.1 Force Majeure. Neither party is liable for delays caused by natural disasters, government restrictions, or major disruptions beyond reasonable control.
16.1 Governing Law. These Terms are governed by the laws of Western Australia.
16.2 Complaints Procedure. Concerns should be submitted in writing via email for prompt investigation and fair resolution.